Return Policy

Based in Hamilton, Waikato, we supply natural Gemstones, Crystals, Rocks and Minerals from reliable sources.

To guarantee that our products represent the highest quality of their class, we make sure they meet our high standards first. Each specimen is hand-selected by us. We do our best to upload detailed photos of all products. The buyer will get exactly the piece in the photo. However, they are natural elements and may have imperfections, indents, hairline cracks or small insertions that are not obvious in a photo - please consider that before buying. Optionally, you may be able to check the high resolution photo on Mineral Gallery. Not all photos of the pieces sold are uploaded on Gallery. 

We stand by the quality of the rocks we provide. We accept returns 30 days after delivery and issue a full refund unless the product is damaged. The return transportation cost will be paid by the customer and reimbursed by us upon receival of receipt or transportation proof of cost.